Help Desk & FAQs
Browse through quick billing, course accessibility, and general inquiries.
How do I access my purchased study materials or courses?
Once checkout is completed successfully, access is activated instantly. Simply navigate to your "Dashboard" or check the order receipt sent to your registered email address.
Can I access CourseNova on mobile devices?
Yes! CourseNova is built with a responsive design. You can access all video lessons, notes, and mock tests seamlessly on any mobile, tablet, or desktop browser.
Is there a time limit on course validity?
No. Once you purchase a course or study notes package, you get lifetime access to that content, including any future syllabus updates.
Can I download course videos for offline viewing?
To protect intellectual property and comply with our Responsible Use Policy, video content cannot be downloaded directly. However, notes and PDF solutions can be downloaded for offline reference.
Do you provide syllabus updates for exam materials?
Yes, our team monitors standard board updates (e.g. NEET, SSC syllabus changes) and reviews mock questions regularly to keep materials relevant.
What payment options are available?
Through our partner Razorpay, we accept all major Indian credit/debit cards, Net Banking, popular UPI apps (Google Pay, PhonePe, Paytm), and digital wallets.
What should I do if a payment failed but amount was deducted?
If money was debited but platform access was not granted, the amount is usually auto-refunded by your bank within 2-4 business days. If you do not receive it, raise a ticket using the form on the right or email us with your payment receipt.
Is my transaction information secure?
Yes, all checkout transactions are encrypted using SSL protocol and handled via Razorpay's PCI-DSS compliant secure payment gateway. We do not store raw card/banking numbers on our servers.
Is GST included in the product price?
Yes, a detailed tax breakdown (including GST) is shown on the checkout page before making a payment, and a tax invoice is generated upon checkout completion.
Do you charge extra for certificates or processing fees?
No. The price displayed at checkout is inclusive of all educational materials, examination access, and the final certificate generation. No hidden charges are applied.
Can I request a refund for a course or notes?
As per our Refund & Cancellation Policy, digital products are non-refundable once dashboard access has been provided. In cases of duplicate charges, refunds are processed within 5-7 business days.
How are duplicate billing errors resolved?
If a network lag causes double-debits for a single purchase, write to us with the transaction IDs. The duplicate amount will be credited back to your bank account within 5-7 working days.
Can I cancel an order once paid?
Since all content is digitally delivered instantly upon receipt validation, paid orders cannot be cancelled mid-term.
My payment failed, how do I retry?
Go back to the store, select your product, click checkout, check the Terms acceptance box, and select an alternate payment method like UPI or Net Banking to try again.
Are certificates verified and shareable?
Yes! All CourseNova certificates are generated with a unique Certificate ID and QR Code, allowing universities or recruiters to verify student status dynamically via our /verify-certificate lookup.
How do I qualify for a certificate?
You must complete all lessons/videos in the respective certificate course and score at least 60% in the final course grading quiz.
Are there retakes available if I fail the final quiz?
Yes, you can review the materials and retake the final quiz after a 24-hour cooling period to pass and claim your certificate.
Can I link certificates to my LinkedIn profile?
Absolutely. Copy your unique certificate link and add it under the "Licenses & Certifications" section on LinkedIn.
How can I edit my profile or academic details?
Log in to your CourseNova account, navigate to the Dashboard, click on "Profile Settings", update your college name/branch/year, and click save.
Can I share my account with my friends?
No. To safeguard credentials and content guidelines, sharing login sessions with others is prohibited and can cause permanent lock-out.
How do I request deletion of my data?
Please email us a request using your registered email address. Our privacy desk will delete your profile data within 5 business days.
Can I login on multiple devices simultaneously?
To protect your account, concurrent login sessions are restricted. Logging in on a new device will log you out of older sessions.
How do I submit a support ticket?
Fill out the Support Ticket form on this page with your details, query department, and query description. Our helpdesk team will respond within 24 hours.
How quickly do you respond to emails?
All email inquiries sent to [email protected] are reviewed and responded to within 12 to 24 business hours.
Where is your operational head office located?
Our main operations are managed from Sector 62, Noida, Uttar Pradesh, 201301, India.
Support Ticket
Connect with support specialists or submit a formal ticket below.