Refund & Cancellation Policy

At CourseNova, we want to ensure transparency and complete satisfaction in all transactional relationships. Since we deliver online digital learning materials (online courses, notes, mock tests, and digital certificates), please review our guidelines regarding cancellations and refunds.

1. Nature of Digital Goods

CourseNova deals exclusively in digital goods and online educational services. All products, including online premium courses, syllabus-aligned notes, practice papers, and certificates, are instantly accessible upon successful payment. Therefore:

2. Refund Eligibility & Exceptional Cases

We review refund inquiries on a case-by-case basis. Refunds may be processed under the following specific circumstances:

• Duplicate Transactions: If you were charged twice for the same product due to a payment gateway lag, the second transaction amount will be refunded in full.
• Technical System Failures: If a platform failure occurs and access to your purchased course or notes cannot be granted despite successful billing, and our technical support cannot resolve the issue within 48 hours.

3. Refund Timelines

If a refund is approved by our management team, the transaction will be processed as follows:

• Approved refunds are credited back to the original payment source (credit/debit card, UPI, net banking, or wallet) used at checkout.
• The time taken to reflect the refund in your bank account is governed by the payment network and typically ranges between 5 to 7 business days.

4. Subscription Cancellations

For services billed as recurring fees or single one-time enrollments:

• You can choose not to renew any services at the end of the term.
• Mid-term cancellations do not entitle the user to a pro-rata refund of any portion of the fee.

5. Support & Contact

For any billing discrepancies, failed payments, or duplicate transactions, please write to our support desk with your invoice or receipt details: